Information We Collect
We collect a limited amount of personal information that helps us deliver our late-night dining, private events, and offline poker night experiences. The information we collect falls into two main categories: information you choose to provide to us and information that is collected automatically when you use our website.
Information you provide to us
When you interact with Late Call Kitchen, you may provide us with the following types of personal information:
- Contact details: such as your name, email address, phone number, and preferred contact method when you make a reservation, request a quote for a private event, or submit an enquiry through our Contact page.
- Reservation information: including date and time of booking, number of guests, special requests, dietary requirements, accessibility needs, or seating preferences.
- Event information: details you share about your planned birthday celebrations, corporate dinners, team-building nights, or family gatherings, including any relevant schedule or format preferences.
- Feedback and reviews: information you choose to provide in feedback forms, review submissions, or testimonials shared with us directly or via our Reviews page.
- Communication content: the content of your messages, emails, or phone calls with our team, including follow-up notes we may record to respond to your requests accurately.
Information collected automatically
When you browse our website, certain information is collected automatically to help us understand how our site is used and to keep it secure and user-friendly. This may include:
- Technical identifiers: such as your IP address, browser type, device type, operating system, and approximate location (for example, city or region) derived from your IP address.
- Usage and analytics data: including pages viewed, time spent on pages, links clicked, referring URLs, search terms used on our site, and interactions with features such as our reservation widgets or contact forms.
- Cookie-related information: data associated with cookies and similar technologies that help us remember your preferences and measure website performance (see the section on Cookies & Tracking Technologies below).
We do not knowingly collect personal information from children under the age of 18. Our offline poker nights are strictly recreational and non-gambling; they are designed for social entertainment only and do not involve betting or cash prizes.
How We Use Your Information
We use the personal information we collect only for legitimate business purposes connected to providing our restaurant, events, and offline poker night services. Specifically, we may use your information to:
- Process reservations and bookings: confirming your table, group booking, or private event, managing seating and timing, and communicating any changes or confirmations related to your visit.
- Respond to enquiries: answering questions submitted via our Contact page, social channels, or phone, including tailored information about our Restaurant, Menu, Events, or offline Poker nights.
- Provide event and service updates: sending you information about confirmed bookings, updated opening hours, or significant changes to scheduled events you are already involved in.
- Send marketing communications (optional): where permitted by law and with your consent where required, we may send you news about seasonal menus, special offers, themed nights, or upcoming social poker evenings. You can opt out at any time (see Your Rights & Choices below).
- Improve our website and services: analysing aggregated website usage patterns to enhance navigation, content structure, search functionality, and the overall user experience across pages such as About.
- Maintain safety, security, and compliance: monitoring for suspicious behaviour, protecting against misuse of our website or reservation systems, and meeting our obligations under Australian law.
We do not use your personal information to provide or promote any online casino, online poker, sports betting, real-money gaming, gambling services, or gambling affiliate links. Our offline poker nights are strictly recreational and do not involve wagering or cash prizes.
How We Protect Your Data
We take the security of your personal information seriously and implement reasonable technical and organisational measures designed to protect it from unauthorised access, misuse, loss, or disclosure. While no method of electronic storage or transmission is completely secure, we aim to apply safeguards that are appropriate to the nature and sensitivity of the information we hold.
Our protective measures may include:
- Encryption in transit: using secure protocols (such as HTTPS) to encrypt information transmitted between your browser and our website.
- Access controls: limiting access to personal information to team members and trusted providers who need it to perform their duties and who are bound by confidentiality obligations.
- Secure systems and tools: working with reputable reservation and communication platforms that apply recognised security practices.
- Data minimisation: collecting only the information that is relevant for our services and retaining it only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
- Regular reviews: periodically reviewing our data-handling processes and security posture to ensure alignment with evolving best practice and regulatory expectations.
If we become aware of a data incident that is likely to result in serious harm, we will assess the situation promptly and, where required, notify affected individuals and relevant authorities in accordance with Australian privacy law.
Your Rights & Choices
As a visitor or guest in Australia, you may have a number of rights and choices regarding how your personal information is handled. These rights may vary depending on the specific laws that apply, but typically include the following:
- Access: you can request confirmation of whether we hold personal information about you and ask for a copy of that information, subject to any legal limitations.
- Correction: you can request that we correct or update personal information that is inaccurate, incomplete, or out of date (for example, an incorrect phone number or email address on a booking).
- Deletion: you can request that we delete your personal information where it is no longer needed for the purposes for which it was collected, provided we are not required to retain it for legal, regulatory, or legitimate business reasons.
- Restriction or objection: in certain circumstances, you may object to or request restrictions on our use of your personal information.
- Marketing preferences: you can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our messages or by contacting us directly. We will still send you essential service communications related to existing bookings or enquiries.
- Cookie choices: you can manage your cookie preferences through your browser settings and, where available, by using the controls on our website. For more detail, see our Cookie Policy.
To exercise any of these rights, please contact us using the details in the Contact & Policy Updates section below. We may need to verify your identity before responding to certain requests to help protect your privacy and security.
Contact & Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or how Late Call Kitchen handles your personal information, you can contact us using the following methods:
- Online: by submitting a message through our Contact page.
- In person: by speaking with a member of our team at the venue during your visit.
When you contact us about privacy-related matters, please provide enough detail for us to understand your question or request. We will aim to respond within a reasonable timeframe, taking into account the nature of your enquiry.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. When we make significant changes, we will adjust the “Last updated” date at the top of this page and may take additional steps to inform you if the changes are material (for example, by posting a notice on our website).
We encourage you to review this page periodically to stay informed about how we collect, use, protect, and share your information as you explore our modern Australian cuisine, private dining experiences, and non-gambling offline poker nights.